10 Days Guarantee Policy
• We are happy to fix your chipped, cracked, or broken nails within 10 days.
• 10 days guarantee policy does not apply to regular polish or gel polish “Color Change” service only
• If you are unable to come to Nieon Nails within 10 days, please call us during business hours or email us immediately so that we can be aware and we will try our best to find a solution for you.
• Customer is responsible for color selection and if color changes are requested after all nails are applied, the change will incur an additional charge.
Non-Refundable Deposit Policy
We value your time and ours! To secure your appointment, a non-refundable deposit is required.
• Your deposit will go toward your service amount total at the time of your visit
• Clients are permitted one reschedule with a minimum of 24 hours’ notice
• This policy is mandatory for new clients, party of 2 or more people and for clients with history of no-shows
• For all intricate two finger designs and above, we will call to confirm the design requested and collect a non- refundable deposit. ( intricate designs: X minutes per finger)
• Failure to show up or provide proper notice will result in the deposit being forfeited. We want to work with you, please call us immediately if you need to make a change to your appointment.
Nieon Nails Services Policy
• WE RESERVE THE RIGHT TO REFUSE SERVICE TO:
* Infected wounds on the treatment area
* Nail condition of ill that we suspect may be contagious, or could be further harmed by the request services
* Diabetes clients: Please inform at check in so we can provide our service with proper care. NO CUTTING SERVICES ARE ALLOWED
* Rude, mean, or disrespectful clients that disrupt our business
* Cause discomfort to our technicians and staff
• REFUNDS, RETURNS and EXCHANGES:
* All services are non-refundable
* No refund or credit because you have simply changed your mind
* Scratched or mis-shaped nails need to notify salon within 24 hours of service with a repair appointment booked within 3 days of service
* Confirmation policy: no re-do after confirmation has been received and cleared by you about your Test Nail (COLOR, PRICING, SHAPE & LENGTH) during service
* All concerns & issues must be brought up at check out and we will try our best to address your service
* Cost of repair or replacement will be charged for negligence upkeep and lack of care of your nails
• Product warranty <<<<< product only or both product and services?
10 days warranty for gel nails and other extension nails
7 days for dazzle dry
3 days for regular polish nails
